Privacy Policy
๐ข Who We Are
Joher Trading Company operates the website JTC.lk. For the purposes of this Privacy Policy, Joher Trading Company is responsible for the personal information collected through this website.
Website: www.jtc.lk
Email: sales@johertrading.com
๐ Information We Collect
Depending on how you interact with JTC.lk, we may collect:
- Name
- Company name, where applicable
- Email address
- Telephone or mobile number
- Billing and delivery address
- Order, quotation and enquiry details
- Messages sent through contact forms, WhatsApp, email or other communication channels
- Payment confirmation details, excluding full debit or credit card information
- Technical information such as IP address, browser type, device information, pages visited and website usage data
โ๏ธ How We Use Your Information
We use personal information for legitimate business and customer service purposes, including to:
- Respond to enquiries and customer requests
- Prepare quotations and communicate with customers
- Process website transactions and related customer requirements
- Provide customer support, warranty assistance and after-sales service
- Maintain business, accounting and transaction records
- Improve website performance, security and customer experience
- Detect, prevent and respond to fraud, misuse or security issues
- Comply with applicable legal, tax, accounting or regulatory obligations
โ๏ธ Legal Basis for Processing
We process personal information only where there is a proper reason to do so. This may include processing that is necessary to respond to your request, prepare or perform a transaction, comply with legal obligations, protect our legitimate business interests, maintain website security, or where you have provided consent.
Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect processing that took place before the withdrawal.
๐ Providing Your Information
Certain personal information may be required for us to respond to your enquiry, prepare a quotation, process a website transaction, provide customer service, or comply with legal requirements.
If the necessary information is not provided, we may be unable to respond properly, complete the requested service, or provide support.
๐ณ Payment Security
Online payments are processed through secure payment service providers. JTC.lk does not store complete debit or credit card numbers, CVV codes or full card security details on its own servers.
๐ช Cookies and Website Analytics
JTC.lk may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve the browsing experience.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
๐ค Sharing of Information
We do not sell, rent or trade your personal information.
We may share limited information where necessary with:
- Secure payment gateway providers
- Banks and financial service providers
- Courier, logistics and delivery partners
- Website hosting, IT and security service providers
- Website analytics and mapping service providers
- Professional advisers, auditors or legal representatives where required
- Government, regulatory or law enforcement authorities where required by law
๐ Processing Outside Sri Lanka
Some trusted service providers used by our website may process or store limited information outside Sri Lanka, such as website hosting, analytics, security, payment or communication services.
Where such processing is required, we take reasonable steps to ensure that personal information is handled securely and in line with applicable data protection requirements.
๐๏ธ How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including customer service, accounting, record keeping, warranty support, dispute resolution, fraud prevention and legal compliance.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely store it in accordance with applicable requirements.
๐ก๏ธ Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
While we take reasonable precautions, no website, online platform or method of electronic transmission can be guaranteed to be completely secure.
๐ค Your Privacy Rights
Subject to applicable law, you may contact us to:
- Request access to personal information we hold about you
- Request correction or completion of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Object to or request restriction of certain processing where applicable
- Ask questions about how your information is handled
To protect your privacy, we may ask you to verify your identity before responding to certain requests.
๐ค Automated Decision-Making
JTC.lk does not use solely automated decision-making or profiling that produces legal effects or similarly significant effects on customers.
๐จ Questions or Complaints
If you have a concern about how your personal information is handled, please contact us first so we can review and respond to your concern.
You may also have the right to raise a complaint with the relevant data protection authority in Sri Lanka, where applicable.
โ๏ธ Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or legal requirements. Any updates will be published on this page.
๐ Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.
Joher Trading Company
๐ www.jtc.lk
๐ Monday โ Saturday: 9:00 AM โ 5:00 PM